If you’re not satisfied with our response to your feedback or complaint relating to our Public Transport services, you can contact the Public Transport Ombudsman (PTO).

The PTO handles complaints from people who have been unable to solve a problem directly with a public transport operator or agency. The PTO is independent from government and transport operators, and their service is free.

You can contact the Public Transport Ombudsman by phone on 1800 466 865, by email at enquiries@ptovic.com.au, or through their website.